Hardware Services

AVE Investments, Inc.  has spent the last 20 years developing its unique methodology of hardware services.   Based on nearly 60 installations of store systems in retail chains of various sizes and a passion for high quality, low cost and improved customer service, AVE’s “White Glove” rollout methodology has evolved.  You can benefit from experience by utilizing one company that will personally take ownership of your entire store systems IT project from staging, integration, testing and burn-in, installation and maintenance after the project is complete.
Unlike most services companies that charge by the hour and hire sub contractors to perform the services, AVE Investments offers a menu of services based on units of work such as per store, per system or per device.  The retailer chooses which services are right for them from the menu then multiplies their choices by the number of units relevant to their exact store/register count.  All services are priced using this flat-rate system.  Retailers know up front what their roll-out is going to cost; unexpected expenses are all but eliminated.
In addition to “a la carte” services, the use of Motor Coaches to perform AVE’s White Glove” installations greatly improves the quality of the installation and lowers the retailer’s overall costs.  Instead of 100 different installation technicians installing 1 store each, an AVE Investment employee drives the Motor Coach to 100 different stores and 1 technician installs all 100 stores.  The Motor Coach eliminates freight charges by carrying the retailer’s store systems’ hardware on board insuring safe and on-time delivery of the equipment every time.  The coach also eliminates transportation and housing expenses for the technician as it provides him with living quarters, transportation and an inventory of spare parts and cables at the same time.  Since all systems are assembled and tested prior to being loaded onto the coach they arrive on site ready to be hand carried into the store and installed; reducing the time required at each site.

POS Hardware Integration

Ave Investments, Inc. is located in Missouri in the center of the United States.  This central location means quick response times and minimal time zone issues.  Our techs can be on site, if needed, virtually anywhere in the US within two days.

At our facility in Lake Ozark AVE receives and stores the retailers’ systems, noting and reporting serial numbers as they arrive.  AVE will work closely with your MIS department to craft scripts for use during the integration process and for later when the hardware is deployed across the entire chain.  It will un-box and configure each system, duplicate the contents of the store’s gold disk to insure that each store is operating on the “same page” , then test and burn-in the systems to minimize initial failures upon installation.

Peripherals are programmed to the store’s precise requirements.  Finally AVE runs thorough testing and QA in a simulated store environment.

Hardware Installation
The store-ready systems are loaded onto a fully self-sufficient coach that serves as transportation, hotel, parts depot and office for the certified technician that will personally install the systems at the stores.  The use of these coaches minimizes costs while, at the same time, improves the quality of the installations and communication between installers and the home office.  AVE Investments has used this coach methodology successfully for over 20 years in almost 60 national chains throughout the US.

The installer arrives on schedule and site preparation is completed.  Cables are run and the installation script is run.  The site is cleaned up and management signs off.  Training can be part of the installation process. 

Hardware Maintenance

AVE Investments, Inc. leverages its partnerships with powerful companies like TekservePOS to bring a depth of experience to the support of a retail chain’s POS hardware investment.  AVE Investments has experience with virtually every POS manufacturer and is an authorized service provider for IBM and NCR.  AVE Investments, Inc can offer Warranty Management, Advance Exchange options, Depot and On-Site Maintenance – whatever the needs of the retailer are. 

Permit AVE Investments to become your single point of contact for all the IT products in the store while at the same time reducing your Total Cost of Ownership and realizing your Return on Investment sooner.