First Class, Personalized Services

You will benefit from our experience by utilizing one company that will personally take ownership of your entire store systems IT project from staging, integration, testing and burn-in, installation and maintenance after the project is complete.

Integration

pcCashdrawer has completed an additional 8000 square foot building dedicated to the storage and refurbishment of its customer’s seasonal registers. This brings our facility to a total of 18,000 sq feet of offices, production, and service located in Osage Beach, Missouri. To support our customers’ upcoming POS installation, out of season IT equipment and their inventory of service parts, our warehouse often contains over 2 million dollars of customer -owned inventory as well as 1 million dollars in AVE product inventory.

In addition to our seasonal customers, we perform on site repair at this facility.  We currently have Maintenance contracts with 20 companies. To insure quick response to any POS failure in their stores, pcCashdrawer stores parts on the shelf ready for overnight replacement.

pcCashdrawer, has spent the last 31 years developing its unique methodology of hardware services. Based on nearly 101 installations of store systems in retail chains of various sizes and a passion for high quality, low cost and improved customer service, pcCashdrawer’s services methodology has evolved.

At our facility in Osage Beach we receive and store the retailers’ components and systems, noting and reporting serial numbers as they arrive. pcCashdrawer will work closely with your Store Systems staff to craft scripts for use during the integration process and for later when the hardware is deployed across the entire chain. It will un-box and configure each system, duplicate the contents of the store’s gold disk to insure that each store is operating on the “same page”, then test and burn-in the systems to minimize initial failures upon installation.

Peripherals are programmed to the store’s precise requirements.  Finally pcCashdrawer runs thorough testing and QA in a simulated store environment. The store-ready systems are loaded onto a fully self-sufficient coach that serves as transportation, hotel, parts depot and office for the certified technician that will personally install the systems at the stores.