First Class, Personalized Services

You will benefit from our experience by utilizing one company that will personally take ownership of your entire store systems IT project from staging, integration, testing and burn-in, installation and maintenance after the project is complete.

Warranty & Maintenance

Point of Sale Maintenance

pcCashdrawer is famous for its unparalleled level of customer service in the POS maintenance/support industry. We are proud to say we can boast of service accounts that we have been supporting for over 25 years. pcCashdrawer can offer Warranty Management, Advance Exchange options, Depot and On-Site Maintenance – whatever the needs of the retailer are. Simply fill out the on-line request and pcCashdrawer does the rest. We pull the part, load your image on it if required, ship it to the store site, locate and hire a qualified technician from our list of thousands nationwide, repair the broken part when it returns to the warehouse; following the process to its successful conclusion.

With one of the lowest cost POS maintenance and service offering in the industry pcCashdrawer continues to offer national support for all major POS brands IBM, NCR, Fujitsu, Wincor Nixdorf, Dell, HP, Ultimate Technologies just to name a few.

  • $10.00 per month per system with an annual contract.
  • 4 hour response time for diagnostic on-site or over the phone with store or Retail HQ personnel.
  • Overnight replacement of computers, printers, monitors, scanners, and payment terminals.
  • Software load of computer hard drives when “Gold Drive” is maintained at pcCashdrawer
  • Overnight shipment of computer with software pre-loaded directly to store – save time & money
  • Replacement of service parts by a network of 1200 qualified technicians.
  • Continental US Coverage
  • Custom coverage available for additional services.

Warranty

All new pcCashdrawer brand products include a 3 year overnight replacement warranty.

Warranty Policy & Process