pcCashdrawer® Limited Warranty
AVE Investments, Inc. warrants its pcCashdrawer™ as
follows:
The pcCashdrawer™ sold by AVE Investments, Inc. will
be free of defects in material or workmanship for three years from the
date of purchase by End User under normal use and service.
From the date of purchase by End User through the applicable warranty
period, AVE Investments, Inc will replace the product at no charge with
the same model or a model that most closely corresponds to the original
model. Replacements may be new or repaired units. During the first
year of the warranty period, AVE Investments, Inc. will ship the replacement
unit in advance and will also pre-load the customer’s software on the
hard drive at no additional charge beyond shipping provided a gold drive
is on file at AVE’s RMA facility at the time of the failure. After the
first year of the warranty has elapsed through the end of the applicable
warranty period, the pcCashdrawer product is warranted for parts and
labor - depot service only.
Conditions to Warranty Service
For warranty service, the following requirements must be met:
1. An RMA form (Return Material Authorization) must be filled out on
the web site at www.pcCashdrawer.com.
After receipt of form AVE Investments, Inc. must be able to contact the
sender in an attempt to resolve the problem over the phone. If, after
the telephone conversation, it has been determined that the problem cannot
be remedied by phone, an RMA number will be issued.
2. AVE Investments, Inc. will then ship a replacement unit to the End
User’s address with the End User’s software pre-loaded on the hard drive
at no cost beyond freight to the End User providing a) the unit is still
within it’s warranty period and b) End User has made the contents of
its “gold drive” available to AVE Investments, Inc in advance of the
failure of the product. The End User is solely responsible for the contents
of the “gold drive” which will be kept in all confidentiality on file
at AVE Investments’ facilities.
3. The End User’s credit card will be charged for the cost of the replacement
unit plus freight at the time of shipping. Customer then has 30 days
in which to return the defective unit to AVE Investments, Inc. in the
pre-addressed packaging supplied or End User agrees to pay for the replacement.
If defective product is returned within the 30 day period, AVE will issue
a credit for the cost of the replacement unit to the End User’s credit
card. If no problem is found, AVE has the right to deduct the cost of
the return freight from the credit issued to the End User.
Exclusions from the Warranty
This warranty does not cover the following conditions described below.
Abuse or damage to equipment due to:
- Accident, misuse, abuse, fire, flood, or “Acts of God” or other contingencies
beyond the control of AVE Investments, Inc.
- Use of incorrect line or input control voltages
- Failure to follow proper operating instructions.
- Improper or unauthorized repairs or modifications.
- Any unit which has had its serial number altered, defaced or removed.
Non-warranty repairs will be performed at the rate posted on the current
price list.
There are no warranties, expressed or implied, except the warranty that
is expressly set forth in this warranty statement.
The obligation of AVE Investments, Inc shall be limited to replacement
or repairs as set forth.
AVE Investments, Inc shall not be liable for incidental or consequential
loss or damage arising out of or in connection with use or performance
of the equipment.
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